Function 8 is disappointed with the civil servants in the Ministry of Home Affairs. They do not acknowledge or answer correspondence from citizens. Their feedback unit does not even generate an automatic acknowledgement.
As a public institution serving the citizens of Singapore with an estimated expenditure of nearly $59 million for FY2019 on International & Public Relations, Public Communications, see https://www.singaporebudget.gov.sg/…/do…/pdf/37-MHA-2019.pdf, we find it disturbing and ironic that it cannot employ a single staff to attend to emails from the public.
On 10 July 2019, we wrote to the ministry via email and ordinary mail requesting for information on persons arrested under the ISA and the fate of several Myanmar nationals who were deported. No acknowledgement or response was received.
On 5 August 2019, we wrote to Minister K Shanmugam via email and post on our queries, sending him copies of our letters. Again there was no acknowledgement or response.
On 27 August 2019, we sent a reminder to the minister. Till today, we have not received an acknowledgement or response.
The conduct of the minister and the civil servants of his ministry leaves much to be desired.
What can we, as citizens of Singapore do to make our ministers and civil servants accountable to us? Are they beyond reproach? Is the simple act of engaging ordinary citizens now beyond their responsibility and below their dignity?